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About Vantage Health Plan

History & Community

In 1994, Vantage Health Plan, Inc., was formed by physicians who wanted to provide quality healthcare coverage through the teamwork of physicians and their patients. That commitment to quality and care is still inherent in Vantage today. Vantage’s membership has grown steadily over the past 20 years, now providing health insurance coverage for nearly 50,000 members and contracting with over 15,000 Louisiana healthcare providers. Vantage prides itself in offering friendly, excellent customer service and quality healthcare products.

Vantage is a visible example of commitment to bettering the lives of our members and community. Vantage hosts tailgating parties for the community during several events including the Warhawk Triathlon and Dragon Boat Races. Employees also volunteer in the Susan G. Komen Race for the Cure, Alzheimer’s Association Memory Walk, Ouachita Council on Aging’s Shindig, Party on the Rooftop, and the American Heart Association’s Go Red event. Vantage’s co-ed softball team also participates every year in the community league.

Nothing, however, is more evident of Vantage’s commitment than the ongoing beautification efforts of downtown Monroe. In addition to completely renovating every floor of the Vantage Tower (formerly Ouachita National Bank), Vantage also purchased the former Central Bank Building, located at 300 DeSiard St. Along with the renovations to the Vantage Central Building, the new Central Park was added as a symbol of the rebirth and renewal of downtown Monroe. The park offers employees a place for relaxation and the citizens of Monroe something to admire. In early 2017, Vantage opened the Vantage State Building in downtown Monroe. This building, the former State Office Building, which was first the Virginia Hotel, dates back to 1925. The six-story office building allows for public access to Vantage’s Marketing and Member Services departments, a beautifully renovated lobby and mezzanine, the “Rooftop Garden” for meetings and private events, and two large retail spaces on the ground floor.

Currently, Vantage owns a total of seven buildings and five parking lots downtown.

Mission Statement

Vantage Health Plan, Inc. strives to be a health care innovator by proactively seeking opportunities to improve the quality of health care while balancing the cost of that care.

Vision

  • We are committed to service. We believe our employees, members, and providers deserve and expect honesty, integrity, quality, and excellence in an insurance company. We believe outstanding customer service is achieved by continually working to improve oneself and the health care product provided.
  • We are committed to strength. We’re strong to keep you strong. We believe in providing our members with wellness and preventive services to promote health. We strive not only to offer quality health care, but a higher quality of life as a result of that health care.
  • We are committed to satisfaction. We believe communication must be clear to all for proper expectations to be met. Only with the understanding of one’s coverage can proper expectations be made and satisfaction obtained. It is the goal and desire of every employee to provide excellent customer service thereby achieving member and provider satisfaction.
  • We are committed to solutions. We believe that for every challenge there is a win-win solution. We believe that a strong provider network and a variety of products are needed to meet the needs of our community and to provide quality health care.
  • We are committed to success! We believe that companies don’t succeed, people do! You make Vantage Health Plan, Inc. possible. Therefore, it is our mission to help you succeed by providing exceptional service, rock-solid strength, customer satisfaction, and innovative solutions for your health care coverage needs.